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Frequently Asked Questions

1. What If I Don't See a Part I Need?

Simply navigate to the Contact Us form and enter part numbers you would like to have quoted and send us a message!  We will then work to add these parts to our commerce site for your next visit.

Keywords: Part

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2. Can I pay with a purchase order?

Yes!  Please use the Contact Us form to request to have an account set up with Acieta.

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3. What types of robot parts and accessories do you sell?

We sell a wide range of robot parts and accessories for FANUC industrial robots.

Keywords: Parts

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4. Do you have a warranty on your products?

Yes!  Please see our Terms & Conditions page for specific details regarding warranty.

Keywords: Warranty

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5. Can you help me find a specific part or accessory that I need?

Yes, we have a team of experts who can assist you in finding the right parts and accessories for your specific needs. You can contact us through our website or by phone at 844-4-ACIETA and we will be happy to help you.

Keywords: Customer Service

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6. Can you ship internationally?

Yes, we ship internationally to a limited number of countries we are set up to do business in.  If you are interested in ordering parts outside of the continental U.S., please contact us by phone at 844-4-ACIETA and we will be happy to help you.

Keywords: International Shipping

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7. Do you offer any discounts or promotions?

Yes we do!  Please watch for promotions in mailings, emails, postings on our website or stop by at one of our booths at the various trade shows we attend each year!

Keywords: Promotions, Discounts

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8. What is your return policy?

Please see the details of our return policy on our Terms & Conditions page.

Keywords: Returns

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9. What are your shipping and delivery options for items ordered on your site?

We offer UPS-Ground, UPS-2nd Day Air, UPS-Next Day Air and UPS-Next Day Air Early AM.

Keywords: Shipping, UPS

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10. What are you credit card terms?

Please find our credit card terms on our Terms & Conditions page.

Keywords: Credit Card

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